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   Pre-Purchase

    Systems Consulting provides a pre-purchase technical support to help our buyers determine the
    appropriate control unit for the application if the original unit lacks a part number. In addition to this,
    Technical Support can assist the buyer in performing a basic trouble-shooting analysis to localize the
    problem and determine whether the control unit needs replacement. Questions such as voltage and
    resistance measurements can be provided, as can the control unit pin-outs. Systems Consulting can
    also test the original unit for its functionality prior to its replacement.

    Post-Purchase

    Technical Support can provide technical assistance once the purchased control unit is received by the
    buyer. This may include determining if the proper input voltages are present and whether the sensors
    are functioning properly. If the need arises, technical support can help troubleshoot for proper control
    unit functioning. Technical support is provided free of charge to buyers of Systems Consulting products.

    Contacting Us

    Technical support is available from 6:00AM to 10:00AM PST Monday thru Friday by telephone.
    Technical support questions can also be emailed to Systems Consulting. The email response will be
    returned within 24hrs.

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